Refund policy

Returns & Refunds

We want you to feel good about your purchase from The Feel Pretty Shop. If something isn’t quite right, please contact us and we’ll be happy to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery. To qualify for a return, your item must be unused, unworn, and in the same condition in which you received it, with any original packaging or tags when applicable.

Please contact us before sending an item back. Returns sent without first requesting a return may not be accepted. Once your return request is approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right. Photos of the item and packaging may be requested.

Non-Returnable Items

Certain items cannot be returned, including:

• Digital products and downloadable files once they have been delivered or accessed
• Personalized or custom-made items, unless they arrive damaged, defective, or incorrect
• Items marked final sale
• Used, worn, or altered items

If you are unsure whether your purchase is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

Questions or Return Requests

To request a return or ask a question about your order, please contact The Feel Pretty Shop using the contact information provided on our website.